22 Aug 2023

United States

USCIS Introduces Online Form to Request In-Person Appointments at Local USCIS Field Offices

United States Citizenship and Immigration Services (USCIS) announced today that it has introduced a new form that can be filed online to request an in-person appointment at a local USCIS office.  The form can be filed by individuals, attorneys, and accredited representatives and replaces the Infopass appointment reservation system.  The new form also provides an alternative to calling the USCIS Contact Center.  The new form is live now and requests for appointments may be filed immediately.

The new “My Appointment” form can be accessed here.  The form allows individuals or their legal representatives to request an in-person appointment at a USCIS field office for one of four purposes:

  1. Obtaining an Alien Documentation, Identification and Telecommunication (ADIT) stamp (also referred to as an I-551 stamp) as evidence of lawful permanent residence;
  2. Obtaining an Emergency Advance Parole (EAP) to allow travel outside the United States;
  3. Obtaining an immigration judge grant (when an applicant is granted permanent residence or asylum by an Immigration Judge, USCIS is responsible for producing the applicant’s Permanent Resident Card or providing proof of status and the applicant must visit a local field office to initiate card production or obtain evidence of status); and
  4. Other Reasons limited to:
      • Seeking Afghan Special Immigrant Conditional Permanent Resident (CPR) status;
      • Requesting a record of admission for permanent residence by an American Indian born in Canada;
      • Applying for a certified copy of a Naturalization Certificate;
      • Applying for Deferred Action to defer removal action of an individual;
      • Making a T status, U status, and Violence Against Women Act (VAWA) inquiry;
      • Applying for parole or re-parole as a Cuban national;
      • Inquiring about a lost immigrant visa packet;
      • Resolving a locked MyUSCIS account issue;
      • Requesting Parole-in-Place (PIP);
      • Filing an application at the local USCIS field office, if permitted by the form’s filing instructions;
      • When referred to a local office by E-Verify or SAVE;
      • Requesting review of a case that might have involved a USCIS error;
      • Requesting an A-Number;
      • An inquiry by a member of the U.S. armed forces or a veteran;
      • Special Immigrant Juvenile (SIJ) age-out petitioners; and
      • An application under the Central American Minors (CAM) parole program.

To request an appointment concerning any other issue, the USCIS Contact Center must be called. The USCIS Contact Center phone number is 1-800-375-5283.

The USCIS notes that the new form is not a self-scheduling tool and does not allow the scheduling of appointments for a specific date and time.  The USCIS Contact Center will review submitted “My Appointment” forms and determine the availability of in-person appointments at a specific field office. A specific date and time for an in-person appointment may be requested, but USCIS cannot guarantee that this request will be honored.  After the form is filed, USCIS will confirm its receipt and schedule an available in-person appointment date and time.

The USCIS intends for the new online appointment request form to enhance the customer experience by collecting required information upfront and allowing the scheduling of an appointment without any further engagement with the USCIS. The USCIS Contact Center may need, however, to contact an individual seeking an appointment either by phone or email using the reference number provided when the appointment request was submitted.

More information on the new online appointment request form can be accessed here:

© 2022 Tafapolsky & Smith LLP. All rights reserved.
The content above is provided for informational purposes only. It should not be construed as legal advice on any subject matter. Use of this information does not create an attorney-client relationship. 

Key Contacts

Robin Paulino


J. Anthony Smith


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