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USCIS Announces Website Redesign

August 12, 2009

USCIS today announced that it is redesigning its website to be more user-friendly.  The redesigned website is scheduled to be launched on September 22, 2009.  According to the USCIS announcement,

On September 22nd a redesigned USCIS.gov web site will be launched to help customers navigate the immigration system and remain up-to-date regarding their case status.

In response to customer feedback, from March to June 2009, USCIS conducted focus group discussions, usability tests, and surveys regarding general functionality of the website with a broad cross-section of users. Participants ranged from national & local stakeholders to customers and visitors to USCIS.gov.

Based on the findings, a design has been approved and is currently in development. The improved design of USCIS.gov follows four core principles:

  • A customer-centric homepage that provides applicants with a “one-stop shop” of immigration services information.
  • Simplified navigation and improved search capability. 
  • Enhanced customer service tools including expanded Case Status Online with both email and text functionality.
  • Information that is written clearly and meets the needs of our customers. 

The complete announcement, as well as a mock up of the new website are available at:

http://www.uscis.gov/portal/site/uscis/menuitem.5af9bb95919f35e66f614176543f6d1a/?vgnextoid=a4e522e97ccc2210VgnVCM100000082ca60aRCRD&vgnextchannel=4b18dc4d88889010VgnVCM10000045f3d6a1RCRD

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